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The Home Smithy
The Home Smithy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 9622
Experience:  30 years repairing appliances
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Whirlpool front load duet dryer with error code. I think

Customer Question

Customer: Whirlpool front load duet dryer with 69 error code. I think it's the door/light switch that is causing this. What should I do?
JA: Thanks. Can you give me any more details about your issue?
Customer: Duet dryer not working. Did a test check more time less time more time and indicator light read "69". When I looked thi sup said that it is the door/light switch that is faulty. Is this true?
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Customer: sure
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Submitted: 1 year ago.
Category: Appliance
Expert:  The Home Smithy replied 1 year ago.

hi, I'm Smitty and I will be assisting you with your problem.

May I please have the model number of your unit so I can look up specific information for you.

thank you.

Customer: replied 1 year ago.
I'm a rookie. Where do you find that?
Expert:  The Home Smithy replied 1 year ago.

Open the door and have a look just behind it. should be there.

Customer: replied 1 year ago.
Expert:  The Home Smithy replied 1 year ago.

Great! Give ma a few minuets to look up the service information for you. Thank you.

Expert:  The Home Smithy replied 1 year ago.

Is this the procedure that you used for the diagnostics? Did 88 display correctly?


1. Be sure the dryer is in Standby Mode (plugged in and all

indicators off).

2. Press the following button sequence: More Time ➔ Less

Time ➔ More Time ➔ Less Time - all within 5 seconds.

3. All indicators on the console are illuminated with “88”

showing in the “Estimated Time Remaining” (two-digit)

display, if this test mode has been entered successfully.

Customer: replied 1 year ago.
when I do that only 69 comes up not 88
Customer: replied 1 year ago.
I think that is teh door light/switch indicator
Customer: replied 1 year ago.
Smitty. I have to go out for a few hours. Can I email you back when I return to continue? Please let me know.
Expert:  The Home Smithy replied 1 year ago.

you should only have one of three number/letter sets display. E1, E2, or E3.

Expert:  The Home Smithy replied 1 year ago.

I have to drive to L.A. today. unsure of ETA back home. I can be on line at 5pm PST if you like. We can continue then.

Customer: replied 1 year ago.
It's probably g9
Customer: replied 1 year ago.
Faulty door switch. If you can email me the fix, then I can work on it and get back to you after 5. Thanks.
Expert:  The Home Smithy replied 1 year ago.

In the display? Sorry but there are only the three codes if the control board is functioning propery.

Try unplugging the unit for a few minuets. That may reset the control boaerd.

Expert:  The Home Smithy replied 1 year ago.

Check the light bulb (with an ohm meter preferably). It can cause some strange things to happen with these units.

Expert:  The Home Smithy replied 1 year ago.

Here are the diagnostics for the door switch. I think that these are the numbers/letters you are seeing. If you are seeing them the switch is ok.
TEST #6 Door Switch Test

Go into the Diagnostic Test mode. See page 4. Functionality is

verified with a beep each time the door is closed and opened;

and an alpha numeric code appears in the display (“0E”, “0g”,

“1E”, or “2E” etc.).

➔ If any of the above conditions are not met, or if one of the

dryer model codes listed above is displayed when the

door is closed, check that the wires

between the door switch and

machine control electronics are


➔ If the connections are OK, replace

the wire and door switch assembly

and retest.

➔ If wire and door assembly have been

replaced and dryer still does not

start, replace the machine control


Expert:  The Home Smithy replied 1 year ago.

Dan, any way that you try to use the diagnostics without getting the 88 and all lights flashing is just wasting your time. The diagnostics entry sequence is like the BIOS boot up of your computer. If the BIOS doesn't boot correctly then any programming it loads (if it even does load) after that is just so much junk.
I will be here tonight after 5pm if you need anything else.


Customer: replied 1 year ago.
yeah that didn't work.
Customer: replied 1 year ago.
Here's what it looks like.
Expert:  The Home Smithy replied 1 year ago.

Well nutz! Are the lights staying on or flashing?

Customer: replied 1 year ago.
I'm gonna try to change the door switch and see if that works.
Expert:  The Home Smithy replied 1 year ago.

Ok. I looked for more information on the tech site but found none. If the door lock does not resolve the problem then the only thing left is the main control board.

Let me know if you require additional assistance.

Best, Smitty