Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance

Russ, Whirlpool stops at spin cycle, older whirlpool, no

Customer Question
Customer: Russ, Whirlpool stops at...
Customer: Russ, Whirlpool stops at spin cycle, older whirlpool, no digital display like other threads
JA: Thanks. Can you give me any more details about your issue?
Customer: Machine washes fine and spins fine but when it's time to rinse the machine stops. Just this morning finally tried the regular wash as we always use the small load wash, the machine did the same thing. After sitting for 20 minutes it started back up on it's own and finished. At that time there was a hot wire/motor smell coming from the machine
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Appliance Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: sure
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 16 minutes by:
12/19/2015
Appliance Technician: Tyler Z., Appliance Doc replied 1 year ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 82,699
Experience: 9+ years being an appliance technician with factory training.
Verified

Do you have a model number so I can better assist you? The model is located on a sticker below the lid down near the hinges (not on the lid itself but tucked up underneath and really hard to see). Also, if you move the timer back to wash does the washer still agitate?

Ask Your Own Appliance Question
Customer reply replied 1 year ago
Front load, WFW9150WW00. If I turn the dial down to Rinse/drain & spin it will take off but doesn't complete the cycle as the clothes are still wet.
Appliance Technician: Whrlp Master Tech, Whirlpool Master Technician replied 1 year ago
Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 10,743
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

I see the last person has opted out of your question!

My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

When it does work in the Rinse and spin is there still standing water in the unit,when it is done?

And the clothes that were in it are they like items?

Weighing the same when wet?

Ask Your Own Appliance Question
Customer reply replied 1 year ago
This last time when the machine started on its own after sitting stagnant for 20 minutes, the clothes where dry. Prior to that when I pushed it through manually, they weren't dry
Appliance Technician: Whrlp Master Tech, Whirlpool Master Technician replied 1 year ago

ok you are aware that this is a smart technologies unit correct?

It is smart enough to know if the load will be out of balance or not in the high speed spin mode and it will tumble back and forth in the spin cycle to try and level the load and if it can not it will just stop .

Have you tried running the unit with out clothes in to to see what it will do?

Ask Your Own Appliance Question
Customer reply replied 1 year ago
not as of yet. We've had the machine for 10 years plus and this problem has just began. The last load was 5 small hand towels just to test and it did the same thing. The machine has always done the back and forth rotation for balance and often it would take off in a bad balance and then slow down to rebalance. The electrical hot smell has me wondering if the motor is heating up and shutting down waiting for a cool down?
Appliance Technician: Whrlp Master Tech, Whirlpool Master Technician replied 1 year ago

if the motor was getting hot and stopping you should be getting an error code.

Are you seeing any F error codes or blinking lights ?

Ask Your Own Appliance Question
Customer reply replied 1 year ago
Older machine, doesn't have a digital display. Just tested the motor and has 6.3 ohms between 1-2 1-3 2-3 per the diagnose sheet.
Appliance Technician: Whrlp Master Tech, Whirlpool Master Technician replied 1 year ago

do you have any blinking lights?

Ask Your Own Appliance Question
Customer reply replied 1 year ago
no they stay solid
Appliance Technician: Whrlp Master Tech, Whirlpool Master Technician replied 1 year ago

ok so it have not stored any error codes then .

When it stops do you still have lights on the console, or does it go blank as if it had been powered off?

Ask Your Own Appliance Question
Customer reply replied 1 year ago
The lights will stay on
Appliance Technician: Whrlp Master Tech, Whirlpool Master Technician replied 1 year ago

ok and what do you have to do to get it to work again?

Ask Your Own Appliance Question
Customer reply replied 1 year ago
if I spin the control dial from its current position around to spin/rinse and hit start it will try to complete the cycle but will often stop and leave the clothes wet.
Appliance Technician: Whrlp Master Tech, Whirlpool Master Technician replied 1 year ago

ok do you know what it was doing when it stopped?

And if you do not select a rinse and spin what does the unit do?

can you get it to start in the cycle that you selected with out changing the selection?

Ask Your Own Appliance Question
Customer reply replied 1 year ago
It goes through its normal wash cycle with the unit filling and draining, when it switches starts into the rinse cycle it stops before entering the spin. At that point it is done until I manually move the dial to Rinse and press start. I've attached a photo of the stage it stops at and what lights are on
Appliance Technician: Whrlp Master Tech, Whirlpool Master Technician replied 1 year ago

ok so it stops at the very first of the rinse cycle would you say?

and if so are you sure the unit is getting cold water in to it?

Ask Your Own Appliance Question
Customer reply replied 1 year ago
for sure. At this point its already run through a drain and fill cycle but just before it shifts into the spin cycle it stops.
Appliance Technician: Whrlp Master Tech, Whirlpool Master Technician replied 1 year ago

ok so it has filled with water for the rinse cycle is that correct?

The fill for the rinse cycle should be the second water fill.

Ask Your Own Appliance Question
Customer reply replied 1 year ago
it does it's second water fill, runs through its cycle, drains and then stops
Appliance Technician: Whrlp Master Tech, Whirlpool Master Technician replied 1 year ago

ok so it has drains in the final rinse but has not gone into spin?

or does it drain and attempt to spin but stops after several tries?

Ask Your Own Appliance Question
Customer reply replied 1 year ago
I'll check it for that exact answer
Appliance Technician: Whrlp Master Tech, Whirlpool Master Technician replied 1 year ago

ok no problem!

Just let me know.

Ask Your Own Appliance Question
Customer reply replied 1 year ago
Ok,
I sat and watched it through its entire process and here's the steps:
Wash cycle finished and drained:
Rinse light on:
tumbles and fills slightly,
tumbles and fills slightly,
at the last point ready to drain the machine stops while it's full of rinse water:
At this point I can smell hot electrical and the motor is very hot to the touch. I have the back and top cover off with the switch on the back of the machine rigged to run without the cover on.
after sitting for 10 minutes the machine started back up on its own, finished draining and completed it spin cycle and turned off.
Appliance Technician: Whrlp Master Tech, Whirlpool Master Technician replied 1 year ago

ok the motor that is getting hot is it the washers drive motor or the drain pump motor?

Ask Your Own Appliance Question
Customer reply replied 1 year ago
washer driver motor
Appliance Technician: Whrlp Master Tech, Whirlpool Master Technician replied 1 year ago

ok So I would have to assume that the drive motor is going bad and getting hot .

And it will need to be replaced.

The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau.
They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year!
They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!

http://www.repairclinic.com/PartDetail/Motor-Drive/W10171902/1488594?rcaid=1000070
If you have any questions just reply back.

Ask Your Own Appliance Question
Appliance Technician: Whrlp Master Tech, Whirlpool Master Technician replied 1 year ago

Do you still need assistance on your question?

I see you have not rated me as of yet!
Even after you rate me if you have a question just reply back to me,
I will still assist you ,but rating me is the ONLY way I get paid for my time

Ask Your Own Appliance Question
Appliance Technician: Whrlp Master Tech, Whirlpool Master Technician replied 1 year ago

I see you have not rated me as of yet!
Even after you rate me if you have a question just reply back to me,
I will still assist you ,but rating me is the ONLY way I get paid for my time

Ask Your Own Appliance Question
Ask Whrlp Master Tech Your Own Question
Whrlp Master Tech
Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 10,743
10,743 Satisfied Customers
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line

Whrlp Master Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,536 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

82,699 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

17,409 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
We have a maytag dryer Perfoma seiries. With each load to
Second opinion] We have a maytag dryer Perfoma seiries. With each load to dry either a small load or normal load.We have to reset the dryer three times to get them dry. Can you help mr. … read more
Tom Goellner
Tom Goellner
Home Appliance Technician
Vocational, Technical or Trade Scho
1,536 satisfied customers
How do I fix a 5d error code on a Whirlpool Cabrio? 3 years
how do I fix a 5d error code on a Whirlpool Cabrio? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
On my centennial washer all 5 lights flash twice, then the
on my centennial washer all 5 lights flash twice, then the second code sensing wash and done flash once then just done once … read more
Tyler Z.
Tyler Z.
Appliance Doc
82,699 satisfied customers
Kitchenaid model ksrg22fkss04 ice maker has frozen ice cube
kitchenaid model ksrg22fkss04 ice maker has frozen ice cube ejector arms. should i replace whole unit … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Maytag Fav6800awq washer displays out of balance codes cd
Maytag Fav6800awq washer displays out of balance codes cd and nd. Redistribute clothes and same issue. Begins to spin, however excessive movement of the tub moves tub displacement sensor to the point … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a Maytag Neptune washing machine. At the end of the
I have a Maytag Neptune washing machine. At the end of the cycle it won't turn off or unlock door. I have to turn off at the power and wait a while, then it opens. I would liked to get it serviced. I … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I just finished a load..started the second load, but it
I just finished a load..started the second load, but it stopped draing … read more
Tyler Z.
Tyler Z.
Appliance Doc
82,699 satisfied customers
I have a Whirlpool oven. The oven door locked and seems to
I have a Whirlpool oven. The oven door locked and seems to be no way to reset... Tried unplugging, replugging, and then the inside started a buzzing noise, intermittently... What do we do to open it -… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
I have a Kenmore Elite micro/wall oven combo model
I have a Kenmore Elite micro/wall oven combo model 790.48919410 The F11code came on - turned off circuit to it - waited 30 mins. still came back on. what can i do … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a Frigidaire Freezer, Deluxe Electronic Control board
I have a Frigidaire Freezer, Deluxe Electronic Control board reading OF or LO. What does this mean and how do I solve the problem. I am a service tech and cannot find my service manual on the unit.… read more
Robert
Robert
Owner/Lead Technician
Vocational, Technical or Trade Scho
1,590 satisfied customers
My washer only has a single input hose. I want to attach a Y
My washer only has a single input hose. I want to attach a Y to the faucets and then to the washer. Can I do this? It is a Bosch Serie 6 … read more
Tyler Z.
Tyler Z.
Appliance Doc
82,699 satisfied customers
Stove is 5 years old model # 790-46789906. cooked a pizza
stove is 5 years old model # 790-46789906. cooked a pizza and oven quit. what happened ? … read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
We have a Dacor duel fuel oven gas range. Just had the oven
We have a Dacor duel fuel oven gas range. Just had the oven completely rebuilt all new components from the touch pad to the computer (refurbish) … read more
Tyler Z.
Tyler Z.
Appliance Doc
82,699 satisfied customers
LOC button on GE profile oven. Guessing house cleaner
LOC button on GE profile oven. Guessing house cleaner tripped something today. Pressing 9 and 0 did not resolve. … read more
Tyler Z.
Tyler Z.
Appliance Doc
82,699 satisfied customers
The door seal on the freezer section of my fridge isn't
The door seal on the freezer section of my fridge isn't doing it's job. I am using tape to keep the door completely closed. The fridge door is working. It is not an old fridge. … read more
Tyler Z.
Tyler Z.
Appliance Doc
82,699 satisfied customers
My whirlpool gold series refrigerator does not seem to be
My whirlpool gold series refrigerator does not seem to be working. Model GX5SHTXVN00. S/N KW4504316 … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Dishwasher has water in bottom of dishwasher with 1 min left
Dishwasher has water in bottom of dishwasher with 1 min left and will not shut off … read more
Tyler Z.
Tyler Z.
Appliance Doc
82,699 satisfied customers
I have a Maytag fidge\freezer with ice/water in the door. I
I have a Maytag fidge\freezer with ice/water in the door. I have had issues keeping the freezer door sealed - it seems to be OK then it starts alarming - you either have to lift and slam shut to seal … read more
Whrlp Master Tech
Whrlp Master Tech
Whirlpool Master Technician
10,743 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x