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Hello from JA My name is Woody. I will be glad to assist you today. I have been servicing ALL Major Brands of Appliances for 35 Years, and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.
Can I please have the Full model number of the unit to better assist you ? The Model /serial tag should be on the inner bin on the right side.
Can you tell if the compressor (black domed component under the unit on the left rear ) is running or not?
The compressor is what make the evaporator plate cold to make ice it has to be running to make ice .yes it is a large item under the unit .
if the circulation pump is running then so should the compressor be.
if the water is circulating and the compressor is not running I would suspect the electronic control board in the console area!
And if it were a compressor you will have to have a service company replace it that has EPA certified refrigerant tech to work on it.
no problem just reply back to me when you can and then we can continue.
Ok So we have to assume that the fan is either bad or it is not getting voltage.
If you drop the console down you would be able to test the voltage to that condenser fan motor.
On the P1 connector test the orange wire on P1-2 to chassis ground looking for 120 volts A/C if you have voltage it is the fan motor if you do not have voltage then it is the electronic control board.
If you let me know your findings I can provide you with part info .
Do you still need assistance on your question?