How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

My samsung front loader is smoking
, it has a burn

Customer Question

Customer: my samsung front loader is smoking
JA: Thanks. Can you give me any more details about your issue?
Customer: it has a burn plastic smell
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Appliance Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: we can wait
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Guru replied 1 year ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond sometimes I get your replies late so there may be a delay in my response.

DOes the tub spin freely by hand?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
when should I expect to hear how to further troubleshoot this issue
Expert:  Appliance Guru replied 1 year ago.

Ok does it smell like burning right away?

Customer: replied 1 year ago.
not sure what you mean. my wife smelled burn plastic. when I went to the washer it was still smoking
Expert:  Appliance Guru replied 1 year ago.

OK then either the motor wiring has melted can you take the panel off and check it out.

Customer: replied 1 year ago.
are you talking about the front pannel
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Appliance Guru replied 1 year ago.

Either the front or back panel, there should an access panel on it

Customer: replied 1 year ago.
i figured it out I ran another load and it works. not to be a dick but you were not helpful. I do not wish to pay for this