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Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 10406
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
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My name is ***** *****. my dryer started thumping right

Customer Question

Customer: my name is ***** *****. my dryer started thumping right after i removed a zipper from a jacket that got hung between the front of the drum and the housing. i ended up pulling it out but the zipper got lost somewhere in there. i took the housing off the front and the drum is kinda loose, like you can move it a little up and down. i didnt find the zipper and am afraid it might be some kind of bearing issue?
JA: Thanks. Can you give me any more details about your issue?
Customer: after i remove the front of the dryer, is it normal to have some play in the drum, or should it be straight and immovable?
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Appliance Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: ok
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 1 year ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

Can I please have the Full model number of the unit to better assist you ?

Customer: replied 1 year ago.
i cant find it but its a fridgidaire stackable unit about 10 years old
Customer: replied 1 year ago.
here we go model fjgb8200ds1
Expert:  Whrlp Master Tech replied 1 year ago.

Thank you!

Yes when the front panel is off it is normal to have some play /movement in the drum the bearing is actually a ball shaped bearing that rides in a ball cup so it will have some movement in it .

If I replaced anything I would recommend the front upper and lower felt seals and the drum glides .

If you would like part number just let me know.

Customer: replied 1 year ago.
i just found the zipper stuck in front of the drum. i pulled it out and am gonna put it back together and see what happens.
Expert:  Whrlp Master Tech replied 1 year ago.

ok no problem.

Glad to assist you anytime.

If you need me again for any other issues you can request me Whrlp Master Tech.

And Even after you rate me Today if you have a question just reply back to me,
I will still assist you, no extra charges .
But rating me is the ONLY way I get paid for my time.

Customer: replied 1 year ago.
success! thanks, man
Expert:  Whrlp Master Tech replied 1 year ago.

Great ,Glad you got it all taken care of!!

Expert:  Whrlp Master Tech replied 1 year ago.

I see you have not rated me as of yet!
Even after you rate me if you have a question just reply back to me,
I will still assist you ,but rating me is the ONLY way I get paid for my time

Expert:  Whrlp Master Tech replied 1 year ago.

I see you have not rated me as of yet!

Even after you rate me if you have a question just reply back to me,
I will still assist you ,but rating me is the ONLY way I get paid for my time