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Put a flashlight in the freezer and close the door, darken the room and see if you see any light escaping from it. Let me know what you find.
If you see light with the flashlight with the door closed you have a door that is not sealing and causing your problems.
Good luck, expect to spend $75 to $100 just to have a tech tell you that you have an air leak and it is not covered by warranty, Have a Happy Holiday and Better New Year..