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I worked for Kitchen Aid / Whirlpool for many years, I am sorry that you think Kelly's info was "NIL" as you put it.. But the fact remains that you had done something wrong when you installed grease into the machine. He was correct, if the voltage is at the motor and the motor does not run, then you have shorted the motor out or opened a winding within it.. Kelly is on of the most knowledgeable experts on Kitchen Aid products.