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Hello, I'm Joel thank you for your interest in our service. If you have been waiting a whileI apologize we try to help as many customers as possible in a timely manner. I am nowavailable to help you with your question.
well if it was just the water issue I would say the water inlet valve was bad but along with the ice problem as well the fountain control or dispenser control board has faulted causing this issues: here is the part
Refrigerator Electronic Control Board
Part #: 67005399
its listed as #17 on the diagram to give you an idea of where it's located
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