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I have a whirlpool model w10073320. It does not drain during

Customer Question
Customer: I have a whirlpool...
Customer: I have a whirlpool model w10073320. It does not drain during normal cycle. It will drain slow if drain button is pushed. checked hose and it does not have clog
JA: Thanks. Can you give me any more details about your issue?
Customer: what do you need?
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Appliance Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: Yes
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Submitted: 2 years ago.Category: Appliance
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Answered in 16 minutes by:
12/14/2015
Appliance Technician: Appliance Tech Dave, Home Appliance Technician replied 2 years ago
Appliance Tech Dave
Appliance Tech Dave, Home Appliance Technician
Category: Appliance
Satisfied Customers: 2,678
Experience: 30 years experience specializing in Whirlpool, KitchenAid and Kenmore
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Hello, this is Dave and I'm happy to help you. The number you gave is not the model number. If it is a front load the number is ***** the door if a top load it is under the lid. Can you locate the number for me please?

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Customer reply replied 2 years ago
DU915PWSB0
Appliance Technician: Appliance Tech Dave, Home Appliance Technician replied 2 years ago

Okay, a dishwasher. Your message did not say and I assumed it was a washer. Your model has one pump/motor assembly that reverses when it is time to drain. It should be able to drain all the water in about 60 seconds or a little longer. Have you pulled the hose off to confirm there is nothing clogging the hose? If so the next step is to take apart the portion of the pump from the inside. Let me know about the hose.

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Customer reply replied 2 years ago
I checked the hose and it is not clogged
Appliance Technician: Appliance Tech Dave, Home Appliance Technician replied 2 years ago

Pardon the delay, I just lost an entire paragraph I typed. I will start over.

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Appliance Technician: Appliance Tech Dave, Home Appliance Technician replied 2 years ago

Okay, if the hose is clear and both ends are open you will need to get into the pump area to look for a clog or damage. Start by removing the spray arm and use this link for reference. Parts list link On the left side of the diagram remove all #3 screws. Next hold #11 and remove screw #12. This screw is often VERY tight and can break off in the motor shaft. If that happens you will need to replace the entire pump/motor assembly. Let me know if you get that far and I will give you the next steps.

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Appliance Technician: Appliance Tech Dave, Home Appliance Technician replied 2 years ago

Hello, do you have an update? DO you still need help?

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Appliance Technician: Appliance Tech Dave, Home Appliance Technician replied 2 years ago

.

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Appliance Tech Dave
Appliance Tech Dave
Appliance Tech Dave, Home Appliance Technician
Category: Appliance
Satisfied Customers: 2,678
2,678 Satisfied Customers
Experience: 30 years experience specializing in Whirlpool, KitchenAid and Kenmore

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