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Hello, I'm Joel thank you for your interest in our service. If you have been waiting a while
I apologize we try to help as many customers as possible in a timely manner. I am now
available to help you with your question.
Press and hold the "Heavy Soil" button and the lock should go away and you should be able to use as normal.
PLEASE take into consideration we are on the honor system for our time, all I ask is thatyou take this time to rate my service using the STAR RATING SYSTEM at the top of your pageor wherever the 5 star rating system is located on your page (sometimes it's hard to findbut it's there). Rating me will not in any affect the amount you agreed to pay for the question. This will also allow you to get directly back to me for FREE follow up questions.TIPS are not expected but are GREATLY APPRECIATED! Thanks.
I see this question is still open, If there is nothing else I can do for you concerning this
issue would you please rate my service by choosing a star at the top of the page so that I
can put this question on my completed list. Thank You so much for your understanding and