How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 80244
Experience:  9+ years being an appliance technician with factory training.
13574879
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

My geprofile refrigerator/freezer is not cooling/freezing.

Customer Question

my geprofile refrigerator/freezer is not cooling/freezing. what should I check
Submitted: 1 year ago.
Category: Appliance
Expert:  Tyler Z. replied 1 year ago.

Do you hear any fans or motors running or is the unit 100% silent right now?

Customer: replied 1 year ago.
motor is running
Expert:  Tyler Z. replied 1 year ago.

OK then pull the refrigerator forward and remove the lower back access panel. If the fan next to the big black round compressor running? And if you touch the big black round compressor is it room temperature, warm, or blazing hot?

Customer: replied 1 year ago.
please don't go away, we are a little slow
Expert:  Tyler Z. replied 1 year ago.

OK I'm here for a little while longer.

Customer: replied 1 year ago.
We are removing the cover to the bottom of the refrigerator
Expert:  Tyler Z. replied 1 year ago.

OK

Customer: replied 1 year ago.
nothing appears hot or warm to the touch even before we are trying to remove the lower back panel
Expert:  Tyler Z. replied 1 year ago.

OK and is the fan next to the compressor running?

Customer: replied 1 year ago.
fan is working but everything is cool, we will need to clean lint but before we clean lint, anything else?
Expert:  Tyler Z. replied 1 year ago.

OK so you have a faulty inverter board then that would need to be replaced. Next to the big black round compressor is a grey box that powers the compressor. That grey plastic box is the inverter board and it'l need to be replaced. It costs about $200-250 I'm sorry to say.

We are on the honor system here. Please remember to rate my service by selecting a star at the top of the screen before you leave today. If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Customer: replied 1 year ago.
how and where do we buy this contraption?
Expert:  Tyler Z. replied 1 year ago.

You can buy it at Searspartsdirect.com or Repairclinic.com but you'll need to call them with your full model number and serial number since there is a serial break. There are 2 inverters listed for your model which means there is a serial break.

Customer: replied 1 year ago.
we are unable to find grey box? is it next to (on left hand side of black water recovery tank?
Expert:  Tyler Z. replied 1 year ago.

It looks like one of the first 2 parts in the link below.

CLICK HERE for inverter board

Expert:  Tyler Z. replied 1 year ago.

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with?