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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Whirlpool is the OEM 1.5 year old Kenmore. Without warning

Customer Question

Whirlpool is the OEM for my 1.5 year old Kenmore. Without warning when I push the big black Start/Pause door lock button the proper lights go on but the door does not lock and the only sign of life is a periodic clicking on the back side of the unit. I removed the rear top covering plate exposing all the wire harnesses and computer chip to check anything that may be loose--all is tight. Unplugged and re-plugged several times to re-boot--no luck. Checked actual locking mechanism on doo--again--no luck..any ideas?
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Guru replied 1 year ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond sometimes I get your replies late so there may be a delay in my response.

WHat type of unit is this and the model number please. I assume a washer?