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Hello, this is Dave I'm happy to help you. I'm hoping this is not a control issue. Let's try this. Unplug the washer for 3 minutes and then try to start the washer. Does it still do the same thing?
Sorry, I am here. Is the door locked and can you hear the pump running?
We will need to enter diagnostics to see if there are any error codes. What is the model number?
Here is how to start the test cycle; ■ Close the door. ■ Push CONTROL/ON (if present on this model). ■ Select the DRAIN/SPIN cycle. ■ Select NO SPIN by pressing the SPIN SPEED touchpad. ■ Push PREWASH OPTION four times within five seconds. (If PREWASH OPTION is not present on this model, press RINSE HOLD four times within five seconds.) C:00 will light up on the display.
I understand if you don't have the time.