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Hello from JA My name is Woody. I will be glad to assist you today. I have been servicing ALL Major Brands of Appliances for 35 Years, and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.
Can I please have the Full model number of the unit to better assist you ?
Are you holding the water filter button for 3 seconds or just the count of three? If three second let`s try holding it for 5 seconds and see what it does.
Yes if you have the control panel locked the water filter button will not work .
your paying because this is not the manufacture this is the question and answer web site Just Answer.
we have nothing to do with any manufacture
if it is under warranty contact the manufacture
Sorry you needed to look at the URL address to see whom you were talking to I guess.