How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22893
Experience:  Highly accurate diagnostician with over 30 years experience!
Type Your Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

Just reinstalled my renaissance 36inch electric cooktop

Customer Question

Just reinstalled my renaissance 36inch electric cooktop after renovating ktchen. the circular light for outer ring on one of the burners is on and the one at the name dacor. nothing else besides these two lights and absolutely nothing happens when we touch anything, go through the unlock sequence etc.
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! It sounds like the wiring may be incorrect or there was a problem with the electrical at some point that may have damaged the electronics. Is the ground and neutral connection good and secure? Are the line supply wires wired correctly?

May I please have your model number so I am able to provide you with accurate, model specific information?