How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22244
Experience:  Highly accurate diagnostician with over 30 years experience!
Type Your Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

We have a Bosch Washing Machine WAP24261AU 02. The door lock

Customer Question

Hi, we have a Bosch Washing Machine WAP24261AU 02. The door lock was damaged and we have replaced the door lock unit. However the "door" lock symbol on the display has stayed on and the washing machine still won't work. Is it necessary to enter a reset code or something to make this go away? Many thanks
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! The attached technical sheet will explain how to enter the service mode. Once it has been initiated, you can turn the machine off and it should clear that error code.