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Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond sometimes I get your replies late so there may be a delay in my response.
That means there is an issue with the pump or the water is has not drained out of the unit or the unit has been leaking. Is there water in the machine?