Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance

My Samsung oven model BE58F9710WS will not turn on. Only the

Customer Question
My Samsung oven model BE58F9710WS...
My Samsung oven model BE58F9710WS will not turn on. Only the start button though and the those on the same row. All others work. I'll mention that it's a touch screen
Submitted: 1 year ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 3 hours by:
12/9/2015
Appliance Technician: Bernard S., HD TV, Large Appliance Sales replied 1 year ago
Bernard S.
Bernard S., HD TV, Large Appliance Sales
Category: Appliance
Satisfied Customers: 1,220
Experience: 27 Years Managing Stores, Operations and Selling Appliances
Verified

Good Afternoon Sir or Madam,

I need your help to diagnose the issue without seeing it.

Please provide information on the following -

Who installed and hooked up this range?

When was it installed?

Did the oven controls work correctly initially and after some time this problem has developed?

When this screen is left alone is should go "black". Does you control do that?

What exactly happens when you touch the "start" button?

Thank you for your help in understanding your issue.

Bernie

Ask Your Own Appliance Question
Customer reply replied 1 year ago
We installed the range.
It was installed on the 14 of November.
The oven controls worked fine when it was installed up until this passed Monday.
When the screen is left alone it goes black as it should.
When we touch the start button nothing happens it does not start at all. Actually, all the touches on the same column as the the start touch button don't work.
Customer reply replied 1 year ago
I appreciate your help.
Appliance Technician: Bernard S., HD TV, Large Appliance Sales replied 1 year ago

I am going to give you some basic steps to follow to see if it will resolve in a simple fashion.

1. Disconnect and range from the outlet.

2. IF you have a voltage tester and understand how to SAFELY check the voltage of the outlet. Check that there is the correct voltage on each leg. If you have never done this before PLEASE find someone else to check this. This can be dangerous if you have not experience do this.

3. Check that CORD has been attached correctly. You are looking to see if the ground is loose and/or you have crossed the live feeds. Check your installation book to certain.

4. Before you plug the range back in, touch the control panel as if to activate it.

5. These simple steps have resolve many service calls.

If you have done all this already-

It is equally possible that the board is either NOT installed completely or has gone BAD. I have seen this unit simply NOT have the board installed correctly.

I would NOT recommend opening the machine because it IS COMPLETELY covered by the MFG for ONE YEAR. The diagnostic for the board would require a trained tech in order to keep your warranty. Unauthorized persons working on the machine will VOID the Manufacturer's warranty.

Please let me know if you would like more information and/or clarification.

Bernie

Ask Your Own Appliance Question
Customer reply replied 1 year ago
Hello, the information u gave me did not help. We wanted help without having to call a technician. My credit card was charged an extra $44.00. The advice was not worth that. Please refund my card because the the advice was not helpful at all.
Appliance Technician: Bernard S., HD TV, Large Appliance Sales replied 1 year ago

Good Evening,

You did not respond and I'm guessing that the process was automated to charge. Please simply contact customer service and they will refund the account. I'm sorry that you didn't find the information helpful. It was the most accurate you could be given under the circumstances.

Bernie

Ask Your Own Appliance Question
Ask John Your Own Question
John
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13,453
13,453 Satisfied Customers
Experience: Appliance repair business owner for over 43 years.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,536 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

80,845 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

17,409 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
We have a maytag dryer Perfoma seiries. With each load to
Second opinion] We have a maytag dryer Perfoma seiries. With each load to dry either a small load or normal load.We have to reset the dryer three times to get them dry. Can you help mr. … read more
Tom Goellner
Tom Goellner
Home Appliance Technician
Vocational, Technical or Trade Scho
1,536 satisfied customers
How do I fix a 5d error code on a Whirlpool Cabrio? 3 years
how do I fix a 5d error code on a Whirlpool Cabrio? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
On my centennial washer all 5 lights flash twice, then the
on my centennial washer all 5 lights flash twice, then the second code sensing wash and done flash once then just done once … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
Kitchenaid model ksrg22fkss04 ice maker has frozen ice cube
kitchenaid model ksrg22fkss04 ice maker has frozen ice cube ejector arms. should i replace whole unit … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Maytag Fav6800awq washer displays out of balance codes cd
Maytag Fav6800awq washer displays out of balance codes cd and nd. Redistribute clothes and same issue. Begins to spin, however excessive movement of the tub moves tub displacement sensor to the point … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a Maytag Neptune washing machine. At the end of the
I have a Maytag Neptune washing machine. At the end of the cycle it won't turn off or unlock door. I have to turn off at the power and wait a while, then it opens. I would liked to get it serviced. I … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I just finished a load..started the second load, but it
I just finished a load..started the second load, but it stopped draing … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
I have a Whirlpool oven. The oven door locked and seems to
I have a Whirlpool oven. The oven door locked and seems to be no way to reset... Tried unplugging, replugging, and then the inside started a buzzing noise, intermittently... What do we do to open it -… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
I have a Kenmore Elite micro/wall oven combo model
I have a Kenmore Elite micro/wall oven combo model 790.48919410 The F11code came on - turned off circuit to it - waited 30 mins. still came back on. what can i do … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My washer only has a single input hose. I want to attach a Y
My washer only has a single input hose. I want to attach a Y to the faucets and then to the washer. Can I do this? It is a Bosch Serie 6 … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
Stove is 5 years old model # 790-46789906. cooked a pizza
stove is 5 years old model # 790-46789906. cooked a pizza and oven quit. what happened ? … read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
My whirlpool gold series refrigerator does not seem to be
My whirlpool gold series refrigerator does not seem to be working. Model GX5SHTXVN00. S/N KW4504316 … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Dishwasher has water in bottom of dishwasher with 1 min left
Dishwasher has water in bottom of dishwasher with 1 min left and will not shut off … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
I have a Maytag fidge\freezer with ice/water in the door. I
I have a Maytag fidge\freezer with ice/water in the door. I have had issues keeping the freezer door sealed - it seems to be OK then it starts alarming - you either have to lift and slam shut to seal … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Microwave - 13 years old -Model KHHS179L will not work,
Microwave - 13 years old -Model KHHS179L will not work, display says Service needed error F7 … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
We have a Dacor duel fuel oven gas range. Just had the oven
We have a Dacor duel fuel oven gas range. Just had the oven completely rebuilt all new components from the touch pad to the computer (refurbish) … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
The door seal on the freezer section of my fridge isn't
The door seal on the freezer section of my fridge isn't doing it's job. I am using tape to keep the door completely closed. The fridge door is working. It is not an old fridge. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
LOC button on GE profile oven. Guessing house cleaner
LOC button on GE profile oven. Guessing house cleaner tripped something today. Pressing 9 and 0 did not resolve. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x