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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 21969
Experience:  Highly accurate diagnostician with over 30 years experience!
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I cannot get the Control Lock to stay off. I push cancel,

Customer Question

I cannot get the Control Lock to stay off. I push cancel, and it will, but then I push Start or Normal, and the Control Lock goes back on. Any ideas, is the computerized part faulty? This dishwasher is about 2 years old.
Submitted: 1 year ago.
Category: Appliance
Expert:  Chas replied 1 year ago.

Hello from our service,

My name is***** am so happy to help you today.

I would like to say that we are also on the honors system. I in good faith am going to do my utmost to ensure your satisfaction. Please before rating me, make sure that I have answered all your questions.

During the month of December, all ratings of 3 stars or more, 1/2 of the payment will be donated to help homeless veterans, also all tips given will be donated to 100% to Autism Support Groups.

Can I get the complete model number please?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
KTA 24" 6-cycle/6option dishwasher
Expert:  Chas replied 1 year ago.

I don't recognized the number, what is it? The model number will usually have the serial number near the model number

Expert:  Chas replied 1 year ago.

Look inside the dishwasher around the door opening

Customer: replied 1 year ago.
Is this it?
Expert:  Chas replied 1 year ago.

That sounds correct, let me see about it, will be back in a few minutes

Expert:  Chas replied 1 year ago.

what are the buttons you have on your control panel?

Customer: replied 1 year ago.
OK Fine. We'll go with the on line.
Customer: replied 1 year ago.
Fine; let's do on line.
Customer: replied 1 year ago.
Sounds good to me.
Customer: replied 1 year ago.
I don't understand why, but the problem appears to be solved. If not, now I know where to go!
Thank you for being there!
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you!

To turn off Control Lock, press and hold CONTROL LOCK or 4 HOUR DELAY (depending on model) for 3 seconds. The light turns off.