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Chas, Home Appliance Technician
Category: Appliance
Satisfied Customers: 16453
Experience:  Maytag, Whirlpool, GE & Kenmore Factory Trained Service Tech
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Water leaking from bottom freezer of my GE profile

Customer Question

water leaking from bottom freezer of my GE profile refrigerator. Model number is
PFCF-1RKZA. It's happening at night only!
Submitted: 1 year ago.
Category: Appliance
Expert:  Chas replied 1 year ago.

Hello from our service,

My name is***** am so happy to help you today.

I would like to say that we are also on the honors system. I in good faith am going to do my utmost to ensure your satisfaction. Please before rating me, make sure that I have answered all your questions.

During the month of December, all ratings of 3 stars or more, 1/2 of the payment will be donated to help homeless veterans, also all tips given will be donated to 100% to Autism Support Groups.

Is the entire bottom of the freezer have a sheet of ice on it?

Customer: replied 1 year ago.
Expert:  Chas replied 1 year ago.

Is the water just running out?

Customer: replied 1 year ago.
I actually can't see where it's coming from that is why I'm emptying the freezer today to see if I can spot it. All I know is in the evening there is a puddle.
Customer: replied 1 year ago.
Nothing is defrosting in the freezer so I've eliminated that type of leak.
Expert:  Chas replied 1 year ago.

Have you removed the grill on the bottom below the freezer door to see if it is coming out from under there?

Customer: replied 1 year ago.
No, I haven't. Any clue why it's happening at night only?
Customer: replied 1 year ago.
Expert:  Chas replied 1 year ago.

It may be going into defrost and the drain pan is cracked under the unit, and leaking then

Expert:  Chas replied 1 year ago.

Have looked yet under the unit?

Expert:  Chas replied 1 year ago.

Just checking in to see if the leak was coming from underneath the unit, from a cracked drain pan?

All I ask of you is to please rate me with one of the top 3 ratings. If there is anything else I can help you with today just let me know. You can continue asking questions for as long as you like even after you rate me. Tips are welcome if I have helped you a lot, however they are not mandatory

Expert:  Chas replied 1 year ago.

I noticed that the question is still open, if there is nothing else you need, please rate my service to you today, so I may be credited with helping you...