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Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 14868
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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We have a Kenmore Dishwasher Elite model 665.12783K311 and

Customer Question

we have a Kenmore Dishwasher Elite model 665.12783K311 and when we press normal, high heat and smart dry and close the door, the Washing...add a dish light comes on for about 1 minute and then it turns off. Any suggestions?
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Guru replied 1 year ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now.

Does the Start button work?

Customer: replied 1 year ago.
All of the buttons work and it appears as though it is going to start, but it does not. It turns off after about a minute.
Expert:  Appliance Guru replied 1 year ago.

Does the Start button do anything when pressed, the Start button is not working or the door latch is not engaging and the switch in there is not working, it is one of the two issues that is causing this. I would check the door latch then replace the touchpad if the door latch is good.

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Customer: replied 1 year ago.
it starts and latches.
Expert:  Appliance Guru replied 1 year ago.

Does it fill and when you say shuts off what happens?

Customer: replied 1 year ago.
Once we push the start button, the front panel says "Washing....Add a dish for about 60 seconds and then the display just goes off, no water goes in.
Expert:  Appliance Guru replied 1 year ago.

OK if you have the door open does it do the same thing?

Customer: replied 1 year ago.
the front display does not come on until we have closed the door
Expert:  Appliance Guru replied 1 year ago.

OK check and see if the corner float in the tub moves up and down freely and make sure it is down. Also have you tried to turn the power off to the unit for a minute to reset the computer?

Customer: replied 1 year ago.
to both...the float moves and we turned the power off. After the front display goes off the Cancel light stays on.
Expert:  Appliance Guru replied 1 year ago.

Do all the buttons on the touchpad work and light up if so I would say you have a bad control board.