How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 79579
Experience:  9+ years being an appliance technician with factory training.
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

I have a Jenn Air W256W Oven. Every other function on the

Customer Question

I have a Jenn Air W256W Oven. Every other function on the keyboard works but the oven(s) "Off/Cancel" switch. Any ideas?
Submitted: 1 year ago.
Category: Appliance
Customer: replied 1 year ago.
If this answers my question(solves the issue) is there a one-time fee?
Expert:  Tyler Z. replied 1 year ago.

If some buttons work and others don't, you just have a touchpad that is failing. Now the problem is that the touchpad is part number Y712598 and it hasn't been made for almost 10 years now. You can't refurbish the old touchpanel so you're only hope of fixing the oven would be to keep searching some place like Ebay until one showed up. Sometimes these obsolete parts will show up every couple of weeks. Other than that all you can do is replace the entire oven.

I'm very sorry about the bad news today. We are on the honor system here. Please remember to rate my service by selecting a star at the top of the screen before you leave today. If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.