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DO you have a clock with the small dials on it one says START and the other STOP?
OK you need to make sure both knobs are popped out synched with the clock time then PUSH the STOP time button in and set it to 3 hours ahead...then set the unit to self clean and latch the door the self clean should start....NOW it is important that the clock is working, if it is not then time it for three hours and then advance the stop knob until it pops out to shut the unit off after the 3 hours is complete if the clock does not actually work.
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