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John, Home Appliance Technician
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Experience:  Appliance repair business owner for over 43 years.
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I have a top loader whirlpool washing machine. Not filling

Customer Question

I have a top loader whirlpool washing machine. Not filling with water, only making clicking sounds. It got off balance prior to this on previous cycle. Parts were replaced a month ago because it was getting off balance on most every cycle, but I don't remember the term for the part. What do you think?
Submitted: 1 year ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 1 year ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

Can I please have the Full model number of the unit to better assist you ?
open the lid under the lid at the rear of the opening is the model /serial number tag.

Customer: replied 1 year ago.
Wtw4910xq1
Ser: c20220590
Expert:  Whrlp Master Tech replied 1 year ago.

Thank you!

Do you have any flashing lights on the console under the dial?

Customer: replied 1 year ago.
The 'full' light blinks and when I press Start it goes solid. Just now when I pressed start it made a loud sort of grinding noise
Expert:  Whrlp Master Tech replied 1 year ago.

can you tell where this grinding noise is coming from?

And lets run a diagnostics.

ACTIVATING THE SERVICE DIAGNOSTIC MODES

1. Be sure the washer is in standby mode (plugged in with all indicators off).

2. Perform the following sequence of movement using the cycle selector knob.

NOTE: AFTER RESET, sequence “a” through “e” must be completed within 6 seconds.

RESET - Rotate cycle selector knob counterclockwise to clear sequence.

a. Rotate cycle selector knob clockwise one click and wait ½ second.

b. Rotate cycle selector knob clockwise one click and wait ½ second.

c. Rotate cycle selector knob clockwise one click and wait ½ second.

d. Rotate cycle selector knob counterclockwise one click and wait ½ second.

e. Rotate cycle selector knob clockwise one click.

Successful activation of this test mode will be indicated by all status LED’s flashing ON and OFF in half-second intervals.

Then

3. There are several Diagnostic Test Modes you can access that are shown in the chart below.

To select the desired Mode of Operation, turn the cycle selector knob until the display or status LED’s match the mode you wish to enter.

We need to turn the selector until the spin light is on

Press the START button to begin the automatic test. See page 8 for order of automatic test.

 Upon entering the automatic test mode, the washer will perform an automatic test with water cycles to check major washer functions.

 Pressing the START button will manually advance to the next step.

NOTE: Lid must be closed with lid lock enabled to perform test

Let me know if it fills in a diagnostics mode

Customer: replied 1 year ago.
Hi Woody. Sorry for delay, I'm running diagnostic and it sounds like it is filling with water. To answer your question the grinding noise is hard to determine where it is coming from, it was very loud though
Customer: replied 1 year ago.
I'm sorry. I didn't see your email until just now. It started to go through some cycles and I stepped away to do something then returned when it made that horrible noise again. I pressed the cancel button and didn't notice if lights were blinking. The noise sounds mechanical I think. Should I run diagnostics again?
Expert:  Whrlp Master Tech replied 1 year ago.

yes lets run diagnostics and listen for the grinding noise and watch the lights and try to find out what the unit is doing when you hear the noise that may help me to know what component is making the noise.

Because I just hate to guess.

Expert:  Whrlp Master Tech replied 1 year ago.

Did you get it to work? and do you have anymore questions for me?