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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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The electric light was off shot period. When it was on there

Customer Question

The electric light was off for a shot period. When it was on there was a sign on the screen of the oven " door", and I heard an unusual noise. After that the door got locked and it would not open. I pressed the button "cancel " but it does not help. I will greatly appreciate if you can help me.
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Guru replied 1 year ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond sometimes I get your replies late so there may be a significant delay in responses. Please be patient and often I will ask you questions to narrow down the issue to get is diagnosed correctly.

When you say the electric light was off I am not sure what you mean? What brand oven is this?

Customer: replied 1 year ago.
The oven is General Electric. The electrician was installing a new circuit breaker and turned off electricity in the house.
Expert:  Appliance Guru replied 1 year ago.

OK so now what happens?