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Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 14604
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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Frigidaire refrigerator/freezer side by side model

Customer Question

Frigidaire refrigerator/freezer side by side model PHS69EJSSO or (SS0)
Problem: Water line freezes over night because the freezer is too cold.
The freezer is set to 6F and the refrigerator is set to 36F at the control panel. I've checked both sides with an external thermometer and the readings on the control panel in the fridge match external readings. Over night the freezer temp will drop down to -11 to -22F. The fridge temp remains at set temp of 36F. I've read in many forums that the most likely source of this malfunction is the defrost thermostat. I replaced that part but it didn't solve my problem. Is the root cause for this malfunction within the control panel? Your guidance would be much appreciated.
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Guru replied 1 year ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond sometimes I get your replies late so there may be a significant delay in responses. Please be patient and often I will ask you questions to narrow down the issue to get is diagnosed correctly.

The had issues with the control panel and board causing this issue. Replace this and your issue hould be corrected.


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