Need Appliance Repair Help? Ask a Technician for Answers ASAP
Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! Your touch panel is likely experiencing a failure. You may need to replace the control panel but there is a trick you can try first. Turn off the power to the appliance. Use a hair dryer to heat the panel up until very warm while rubbing firmly over each of the buttons. Often times, this will restore operation. Be sure to get the panel very warm but not hot enough to damage the plastic. If this does not work, the panel may need to be replaced. Let me know what happens, please.
Well, the entire tub need to be removed, then the front panel is disassembled. This is quite a job. Unless you are very mechanically inclined and familiar with various micro electronic connections, it would probably be a good investment to have it professionally done. However, if you want to try it, I do have access to download the service manual for a small fee that I can pass along.
The problem has been identified, you are just not able to perform the repair. If you still feel my time has been worth nothing, then you will need to contact customer service for a refund. I only have access to the questions, nothing account related.