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Have a Kenmore freezer that is not freezing..the temp light

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stays on and another thing...
have a Kenmore freezer that is not freezing..the temp light stays on and another thing I have noticed was it use to have a vacuum sound it would make when you shut the door.
Submitted: 2 years ago.Category: Appliance
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Answered in 2 minutes by:
11/29/2015
Appliance Technician: Randy 43, Home Appliance Technician replied 2 years ago
Randy 43
Randy 43, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3,773
Experience: 20 yrs experience 18 in home,gas license , refrigeration expert
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hello, was the evaporator coil frosted from top to bottom ? fan is running?thx randy

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Customer reply replied 2 years ago
fan is running..inside coil is frosting from top to bottom
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 17,590
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
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IS the unit built up with heavy frost?

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Customer reply replied 2 years ago
Can't tell.it is enclosed and can't tell..but I have left it open for a couple of days..all wet around it.thought that it needs to thaw if that was the problem..
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago

Have you completely defrosted it then? It was all melted?

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Customer reply replied 2 years ago
still cold on the outside and inside but it is also cold in the garage where it is at, but there seems to be no new water around it..started it back up.. I know that when I use to close the door it would kind of suck the door closed,it does not do that.
Customer reply replied 2 years ago
also now the temperature alarm light went off..it has been blinking.
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago

How cold is it in your garage?

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Customer reply replied 2 years ago
at this time about 50
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago

IS the lower vent on the rear panel full of ice? Look at the bottom of the unit is it iced up?

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Customer reply replied 2 years ago
have taken the back off [in the inside]days ago..there was ice all in the floor of the freezer-drain cleaned that up at first..no ice up anywhere I look or can see.
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago

Ok is air moving over the evaporator those slots and the evaporator have to be clear and the evaporator should be frosty looking not all frosted over?

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Customer reply replied 2 years ago
the top is more frosted..but not frosted over..maybe should put back back on for air to travel like it is designed?
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago

Yes did you not have the back on? If not it will barely cool at all? You have to have the panel on for it to cool right no matter what.

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