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Can I get the complete model number of the washing machine?
The f02 error is a drain pump error, meaning its either not draining or taking to long to drain, if there is water in the washer tub the door will not open.
Drain time should not take more than 2 minutes when draining correctly.
• Check that the drain hose is not blocked or kinked.
• Make sure drain hose has an air gap for ventilation and is not vapor locked.
• Make sure the drain hose height does not exceed 96" (2.4 m).
• Check/clean drain pump filter of foreign objects. See video to learn how - click here for video
• Check connections from tub to air trap, air trap to pressure hose, and pressure hose to water level sensor.
• Make sure that there are not excessive suds in the washer. If there are you are using too much detergent or the wrong detergent. You should only be using 1 tablespoon of HE detergent.
If none of the above solved your draining problem then you will have to test the drain pump.
Whirlpool Duet Drain Pump Test
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