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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I have a WP W10631155A Washer. Brand new, installed after 9

Customer Question

I have a WP W10631155A Washer. Brand new, installed after 9 months. Washed 1 load of clothes, pulled hot water only. Attempted second load, water pump sounds like it is just humming, and now we are locked out. We tried removing power for 24 hours and did not help.
Submitted: 1 year ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 1 year ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

Can I please have the Full model number of the unit to better assist you ?
And W10631155a is not a Whirlpool model number.

Open the lid and under the lid at the rear of the opening is the model /serial tag.

Customer: replied 1 year ago.
Sorry, family in from out of town. My washer is a front loader and it is locked shut. Since this is a new install, Lowe's is sending a tech out on Monday. I'm not sure what I am able to tell you that might expedite this.
Expert:  Whrlp Master Tech replied 1 year ago.

ok no problem ,good luck!

If you need me again for any other issues you can request me Whrlp Master Tech.