How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Randy 43 Your Own Question
Randy 43
Randy 43, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3771
Experience:  20 yrs experience 18 in home,gas license , refrigeration expert
Type Your Appliance Question Here...
Randy 43 is online now
A new question is answered every 9 seconds


Customer Question

Submitted: 1 year ago.
Category: Appliance
Expert:  Randy 43 replied 1 year ago.

hi so there is a frost build p on the rear panel of the freezer section ? or hard ice on the freezer floor ?or frost on the ceiling and rails and food ? thx randy

Customer: replied 1 year ago.
Expert:  Randy 43 replied 1 year ago.

those are all 3 different situations ..if there is frost everywhere that is always air getting in because the door not sealing properly..remove all the food and baskets if you can and heat the frost with a hair dryer ,on the rails and ball bearings ,dry it out then close the freezer drawer ,the rubber door seal should be touching all the way around,its not super tight ,but there shouldnt be any gaps anywhere,then it is sealing ok ..the frost can cause the rails to bind up ..if the frost was only on the rear panel that would be a defrost issue ,if there is no frost and only hard ice on the freezer floor that would be a draining issue ..all frost is air getting

Expert:  Randy 43 replied 1 year ago.

did you get that going or need any more help ?thx Randy