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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22915
Experience:  Highly accurate diagnostician with over 30 years experience!
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I have a maytag neptune washer, model MAH5500B. While

Customer Question

I have a maytag neptune washer, model MAH5500B. While washing some throw rugs, it stoppedwith the soap water still in the machine. I think the error code was nr. In January ,2009 I replaced the motor and control board. When I tried to use the spin cycle, it pumped the water out but never spun.
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! I suspect the water is not draining all the way out, likely due to rug remnants causing blockage. Can you access the pump from the back to remove a hose and get a look?