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Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! The most common failure is usually with the electronics. What exactly is the refrigerator doing?
Can you hear a fan running in the freezer section? Can you see any frost on the back wall inside the freezer?
Reset shown on the attached pages.
It sounds like the main electronic control board will need to be replaced then.
If it cannot go into diagnostics, the control has issues, yes.