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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22594
Experience:  Highly accurate diagnostician with over 30 years experience!
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I purchased a Samsung RF28HMEDBSR in 2013 and about 8 months

Customer Question

I purchased a Samsung RF28HMEDBSR in 2013 and about 8 months ago the freezer stopped working. I have had it serviced a few times and was assured the last time it will work (Tech replaced the white board behind freezer draw housing two fans) and no go. Any suggestions?
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! The most common failure is usually with the electronics. What exactly is the refrigerator doing?

Customer: replied 1 year ago.
Frig. Is fine. Freezer is not.
Expert:  Kelly replied 1 year ago.

Can you hear a fan running in the freezer section? Can you see any frost on the back wall inside the freezer?

Customer: replied 1 year ago.
Hard to tell if fan(s) running but new panel that houses the 2 fans was replaced by tech (said this would work) a few months ago and it still didn't freeze. No frost anywhere inside freezer draw.
Customer: replied 1 year ago.
Also, I read up on doing some life of reset (hold two top left buttons for 8 seconds) and 'OF' appeared on both read outs. I pressed again after a few minutes and it went back to displaying temps. I did this again when checking for frost and this time the freezer display kept blinking '0'.
Customer: replied 1 year ago.
Should be some 'Kind' of reset.
Expert:  Kelly replied 1 year ago.

Reset shown on the attached pages.

Customer: replied 1 year ago.
Self-diagnosis buttons not responding all that comes up is '88'
Expert:  Kelly replied 1 year ago.

It sounds like the main electronic control board will need to be replaced then.

Customer: replied 1 year ago.
Even though all is good except the freezer?
Expert:  Kelly replied 1 year ago.

If it cannot go into diagnostics, the control has issues, yes.