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Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! Hold the door light switch in and start a clean cycle. With the door switch held in the entire time, allow about 90 seconds, then press cancel. Do not let go of the door switch until it has unlocked and totally cleared on the display. Let me know what happens.
What does the display read? Are you holding the door switch in?
Okay, can you hear a humming or buzzing noise from either the area of the latch or the rear left of the range?
May I please have your model number so I am able to provide you with accurate, model specific information?
The model number will be behind the drawer on the bottom.
Thank you! Did the unit get started in a clean cycle or how did the latch get locked?
Beyond what you have tried, no. It should turn the clean cycle on if you hold the door switch in and press clean.