Need Appliance Repair Help? Ask a Technician for Answers ASAP
Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond sometimes I get your replies late so there may be a significant delay in responses. Please be patient and often I will ask you questions to narrow down the issue to get is diagnosed correctly.
Have you tried to set the unit into a self clean wait 20 seconds and then cancel it?
OK is the oven cool or did it complete the self clean recently within the last hour or so?
The latch may be bad and has failed, but often these can take 3-6 hours after a self clean to unlatch as the temp sensor needs to read the unit cool enough to open. If not you will need to manually open the door. Can you do that?
OK the oven has to be cold or it will not open, but if you do not want to wait you will have to open it manually. How many hours has the self clean been done?
Ok is it displaying any error codes?
Ok is it still locked?