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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22584
Experience:  Highly accurate diagnostician with over 30 years experience!
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The freezer is not getting cold enough, i'm assuming it is

Customer Question

the freezer is not getting cold enough, i'm assuming it is not defrosting the condenser properly. I changed the "brain" and two sensors about a month ago and it worked properly until about three days ago. now it is set at -3 and the temp is 21
Submitted: 1 year ago.
Category: Appliance
Expert:  Joel Swenson replied 1 year ago.

first thing you need to do is verify it is a defrost issue , remove the back panel of the freezer and see if ice is built up, if it is and you have replaced the main control board, the thermister and the bi-metal thermostat, then you have a bad heater, which is very common , you can check the heater for continuity if it does not have continuity then its bad. Hope this helps. If it's not a defrost problem then you need to replace the sensor in the refrigerator as it is the one that controls the cycling of the unit temps.


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Customer: replied 1 year ago.
do you know what combination of buttons will put this freezer in a manual defrost?
Expert:  Joel Swenson replied 1 year ago.

I know there is a way to do to this although I must be honest and tell you that I do not remember off the top of my head I had the tech sheet that came with the fridge when I did it and I can't seem to locate one atm so I will opt out of this question so that possibly another tech that has the proper information for you can help you out more. Thanks Joel.

Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! The diagnostic steps from the service manual are attached.

Customer: replied 1 year ago.
can you show me the sequence for putting the freezer in a manual defrost
Expert:  Kelly replied 1 year ago.

The instructions are attached, see the pictures I posted above.