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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22015
Experience:  Highly accurate diagnostician with over 30 years experience!
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Bosch washer was not working properly. red a technician who

Customer Question

Bosch washer was not working properly. Hired a technician who replaced the main control board. It was noted that the board showed signs of failure (black marks like it was fried). Washer appeared to be working (filled w/ water, spun, drained). the repair guy suggested replacing the user control module soon too. "New shoes, old laces". Ultimately the washer was still not operating properly so I purchased the new part on line and replaced it myself.
However, now it will not operate at all: turn nob on, all indicators light up, cycle lights turn off, selections remain on. Nothing else.
Thank you for any advice you can offer.
Bosch washer: WAS20160UC/23
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! If it was working with the old interface control, you probably got the incorrect control, got a faulty control or have it connected improperly. What is the part number you replaced, please?

Customer: replied 1 year ago.
I replaced the user control board: 00668402
The tech replaced the main control board: 00705463
Expert:  Kelly replied 1 year ago.

Those are the correct parts. Does the door lock?

Customer: replied 1 year ago.
As far as I can tell.
You note two other things it could be: faulty, or installed incorrectly.
I don't think it is installed incorrectly b/c the wires will only fit in one configuration.
How does one tell if a control is faulty?
Expert:  Kelly replied 1 year ago.

I would agree, it is unlikely it is installed incorrectly. Please allow me just a few minutes to upload the tech sheet so we can see if it will go into a diagnostics cycle.

Expert:  Kelly replied 1 year ago.

The tech sheet is attached. Can you see if it will go into a service cycle?

Customer: replied 1 year ago.
The washer is in our tenants apt. I won't be able to test it until Saturday.
I'm following along in the instructions ok (thank you for sending ).
I don't quite understand how to select the test program. Perhaps it will be more clear when it is in front of me.
Expert:  Kelly replied 1 year ago.

Once you get at the control, you can step through it. It sounds like the control module may be faulty. Let me know how it goes.