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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22566
Experience:  Highly accurate diagnostician with over 30 years experience!
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Jjdw9830ddp dual oven, the upper boiler element is not

Customer Question

Jjdw9830ddp dual oven, the upper boiler element is not heating. Checked the element and each leg reads 125 vac to ground. The limit is closed. The upper blower runs and it meters .67 a camps.
Submitted: 1 year ago.
Category: Appliance
Expert:  Randy 43 replied 1 year ago.

hi , what do you get between the two legs ,or two wires to the broil element ? do you have continuity thru the broil element?

Customer: replied 1 year ago.
there is continuity and 250 between l1 and l2 at the terminal block.
Expert:  Randy 43 replied 1 year ago.

do you get 250 at both terminals of the broil element ?

Expert:  Randy 43 replied 1 year ago.

across the two terminals

Customer: replied 1 year ago.
Also, the lower oven works and the covection setting works just not the upper element phone num(###) ###-####
Customer: replied 1 year ago.
Randy wrong num good num is(###) ###-####
Customer: replied 1 year ago.
We checked the terminals
Customer: replied 1 year ago.
We don't get 250 vac across the element terminals.
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! If you are not getting 240 VAC, the relay on the board for the broil is likely faulty.

Expert:  Kelly replied 1 year ago.

The oven control will likely need to be replaced. I tried calling but the number will not ring. I will need the serial number to get you the correct part number, please.