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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Pete our maytag Neptune front load washer won,t shut and

Customer Question

hi pete our maytag Neptune front load washer won,t shut and lock unless it's pushed very hard. I checked the hinges to see if they could be adjusted and there is about of a 1/16 of and inch give in or out. I tried them both ways and it still wont close normally. the door The front of the panel looks a little crooked but not by much. The U shaped hook is not loose or crooked or angled down. What do you think?
Submitted: 1 year ago.
Category: Appliance
Expert:  Chas replied 1 year ago.

Hello from our service,

My name is***** am so happy to help you today.

I would like to say that we are also on the honors system. I in good faith am going to do my utmost to ensure your satisfaction. Please before rating me, make sure that I have answered all your questions.

Can I get the complete model number of the unit?

Customer: replied 1 year ago.
I got the issue resolved. The screws that were holding the door were loose and when I re positioned the door is working fine.Thank you for your help and i will keep your infornation for future use. I do not expect to be charged since the issue is resolved.
Many ThanksTony
Customer: replied 1 year ago.
Chas I saw that yuo are charging me without solving my problem.
I will dispute this Charge and report it to the better business bureu and Instruct visa no to pay it.Please reverse immeiateley and confirm

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