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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 21918
Experience:  Highly accurate diagnostician with over 30 years experience!
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I have a thermador tss48qbb refridg the refidg is fine the

Customer Question

I have a thermador tss48qbb refridg the refidg is fine the freezer the other day completely
melted all the food after cleaning the mess up I have let it run for two days the temp was 12 deg. tonight it is 29-31 deg. what could be causing this to happen
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! The most common cause is a dirty condenser coil that is not allowing the heat to be removed from the area above the doors. I would start by cleaning that area and making sure the cooling fan is running. Let me know what you find.