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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 80272
Experience:  9+ years being an appliance technician with factory training.
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I have a whirlpool bottom freezer, French door fridge. Model

Customer Question

I have a whirlpool bottom freezer, French door fridge. Model #GX5FHDXV,GX5FHTXV. The freezer is working but it's frosting up where the vents are in the back of the freezer. The fridge isn't getting cold. It was purchased in 2010.
Submitted: 1 year ago.
Category: Appliance
Expert:  Tyler Z. replied 1 year ago.

So let's start by explaining the possibilities for your symptoms. This means that you either have a defrost problem or the fan inside the freezer behind the back panel isn't running and needs to be replaced. Pull everything out of the freezer and remove the back panel. If the fan isn't running then replace it. If there is a lot of frost build up, then use a hair dryer to thaw it all out. You will then need to test continuity through the defrost heater and defrost thermostat. The defrost heater runs along the bottom of the silver coils and the defrost thermostat is the 1" round device clipped onto the top of the silver coils. If either part doesn't have continuity, you need to replace it or it stops the unit from thawing on it's own.

To remove the back panel itself, just remove all the screws going into the back panel to start. There is a plastic vent directly in the middle toward the top of the back panel that you must unclip. There are 3 hidden clips you must pry on with a flat head screwdriver to release this vent panel and below is a picture where I drew an arrow to all the clip locations you need to pry on.

To the right of this vent is a little oval plastic cover which houses a temperature sensor. Slide a flat head screwdriver into the slit on the front of the cover and pry in the hole to release this cover and get the sensor out of the way. Now you can pull the back panel off.

We are on the honor system here. Please remember to rate my service by selecting a star at the top of the screen before you leave today. If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Customer: replied 1 year ago.
When you say pull everything out of freezer are you talking about the back panel inside the freezer or on the back of the whole refrigerator?
Expert:  Tyler Z. replied 1 year ago.

The back panel INSIDE the freezer section.

Customer: replied 1 year ago.
I'm having trouble getting to the back panel. I can't reach past the basket and I can't figure out how to remove it
Customer: replied 1 year ago.
I am only 5 ft 2 so my reach is limited
Expert:  Tyler Z. replied 1 year ago.

You would have to remove the basket. Either the basket just pulls straight up and off, or there are screws coming in from the sides of the rails that you unscrew and then the basket pulls up and out, or once you pull the drawer out as far as it will go, there are plastic levers toward the back of the basket in the rails that you press to release the basket so it can pull out all the way.

Customer: replied 1 year ago.
This is not working, I took the screws out to get the tray out and it's still not able to come out
Expert:  Tyler Z. replied 1 year ago.

Then you may need a technician to come out if you're not able to perform the job yourself I'm sorry to say.