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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 81992
Experience:  9+ years being an appliance technician with factory training.
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My side by side Kenmore refrigerator needed a new filter and

Customer Question

My side by side Kenmore refrigerator needed a new filter and it has been purchased and added. However, no water will appear through the tube to give water on the door fixture. I tested the water line on the door before putting in the filter and it gave water, but it won't now that the new filter is in.
Submitted: 1 year ago.
Category: Appliance
Expert:  Tyler Z. replied 1 year ago.

Try to put the old water filter back in and see if water flows through the filter. If so, then return the filter because it came faulty. If not, then the filter receptacle has failed and it's not switching the diverter valve inside back to open to allow water to flow through after removing the old filter so the filter receptacle would need to be replaced. It happens on rare occasion when replacing the filter unfortunately.

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