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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Whirlpoolside by side with ice maker. installed by Best Buy

Customer Question

Whirlpool(###) ###-####side by side with ice maker. installed by Best Buy needed new water line so Best Buy could not finish the installation. Husband tried to install -no luck. Had a plumber try to install but he was unable - side there is a blocked line in the unit. Any idea on how to handle? PS warranty has expired.
Submitted: 1 year ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 1 year ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

Can I please have the Full model number of the unit to better assist you ?
open the fresh food door the full model number is ***** the right side interior wall near the top of the unit?

is this a new unit or your just NOW installing the water supply line?

Customer: replied 1 year ago.
Purchased new in 2013 - tried to hook to line from previous fridge and did not work - installed new line and still no go. had a plumber look the other day and he thinks there is a blockage in the unit. So we have not been able to use the ice maker - it has never been operational.
Expert:  Whrlp Master Tech replied 1 year ago.

ok do you have a volt-ohm meter to test the water inlet valves ?

And is the icemaker turned ON? bail arm down?

And has anyone jumped the icemaker out to see if it would fill?