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Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! I suspect you may have an issue with the lock circuit. Do you hear any humming or clicking sounds just prior to that message? Does that message pop up right away or after a little bit? Also, turn the breaker off for at least an hour. Any change when turned back on?
It sounds like an issue with the electronics. I would call for warranty service. It will be repaired at no charge.