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You can't reprogram this washer using a cell phone--Miele units you can. But if the washer isn't draining it sounds like that might be your problem as to why the unit won't work. There is a drain catch inside the washer that you will want to access and clean if you're getting this drain error. Unplug the washer to start. To access the drain catch, tip the machine backwards and lean it against the wall at a 45 degree angle or so if you can to make the water go to the back of the tub and you can see the screws easier. If you can't do that then that's ok. Remove the 3 screws along the bottom of the lower front panel. The lower front panel will then pull down and off. There is a 3" diameter plastic twist cap directly under the tub mounted to the floor. This is your drain cap. Unscrew the cap and clear any debris inside the drain catch. If you find nothing and the drain hose is clear, replace your drain pump.
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