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Was the pump bad?
I am not here 24/7 waiting for replies- you replied 30 minutes after my inquiry. Replacing a part with no diagnosis is pointless. Does the pump even run?
How is the discharge flow then?
That is not what I asked.
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I am a different tech, when does the ND code come up?
Ok can you check the door latch, that may be bad and then the unit will think the door is open and will not START. That sounds like the issue. Can you check the latch switch?
Ok can you hear the pump running at all if you set it to a DRAIN/SPIN cycle?
Yes if you set it to that does the pump run?
OK I will be here just get back to me thanks! and sorry about the other tech I need not say more:)
Yes the pump should basically run the whole time correct. Is all the water pumped out?
Ok does it spin to speed with no code?
OK I know what the issue is on your unit for that code...can you get at the p;ump again with the front off?
OK can you get to the pump again?
OK and you replaced the drain pump correct?
OK here is the issue, this is an odd issue only to that unit. Did you remember seeing the large Black boot tube kinda laying in the middle of the machine to the pump?
Ok just get back at the pump...you will see that large sump boot going to the pump inlet...It basically lays on the base frame right?
OK no get a piece of foam about 3/4" thick and place it under it so the boot is held off the frame and you will have no more ND code...The issue is the boot is collapsing on itself cutting the pump off from water. I have ran into this a couple times on that unit.That will fix it!
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WHen it shows ND is it full of water?
Is the pump running when this happens?
OK after that if you set it to SPIN does it drain fine?
Ok so right now if it is full of water and the ND code is one and you reset it and set it to SPIN does all the water pump out rapidly?
Ok I would double check that sump boot make sure it is not collapsing on itself and make sure the sump boot is completely clear, its sounds like it is either partially clogged or that sump boot hose is the issue. I do not think it is anything else.
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It typically is not blocked, but where it sits horizontally that section squats down in the middle when the pump comes on since it is sucking...that makes the boot collapse and starve the pump and then it cavitates and nothing gets pumped out.
IF the pump is running and it pumps out all the water in SPIN fine every time, then the only left is a control issue from the main control board. If the control is bad it may not be signalling the pump to activate during the RINSE section that is about all that it could be.
The sensor will not cause the issue of the water not exiting the machine, so either this is a problem with the board or that sump boot, but I have done a ton of these and that boot always is that issue.
Yes on that unit they seem to sag.
Yes you would see it move or pull down in the center between the pump and outer tub.
Yes I would say so, I would watch it closely when it does fail and see if the pump is coming on and running at all before that code comes up, if it does not then I would say the board is the issue.
If the pump is coming on and you have replaced it, either the drain hose is blocked or something is with the boot that is about it. I would remove the sump boot from the outer tub and check everything good for anything blocked.
OK then double check the drain hose itself if that is good give it a try again, maybe duct tape the sump boot around so it keeps its shape for a test cycle and try it out and see what happens./
Yes it should have the check valve flapper on it correct. Yes I am tired as well...all I ask is please rate my service before leaving and you can then get directly back to me tomorrow for followup!