How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Whrlp Master Tech Your Own Question
Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 9921
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Type Your Appliance Question Here...
Whrlp Master Tech is online now
A new question is answered every 9 seconds

My side by side refidgerator freezer is freezing up. The

Customer Question

My side by side refidgerator freezer is freezing up. The model #is ED5FHEXSSOO I have already replaced the Bi-Metal Defrost Thermostat and the Evaporator Fan Motor the water filter light is blinking orange
Submitted: 1 year ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 1 year ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

Have you manually advanced the unit into a defrost mode to see if will go into defrost?

Customer: replied 1 year ago.
No I do not know how to
Customer: replied 1 year ago.
I figured out how to put into defrost and yes it worked now what
Expert:  Whrlp Master Tech replied 1 year ago.

Ok if you can manually advance the unit into a defrost mode ,but it will not automatically advance into defrost .

You have s issue with the electronic defrost control board .

Mounted in the fresh food console assembly .

The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau.
They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year!
They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!
If you have any questions just reply back.