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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I have a whirlpool wrf990slam00 from which the freezer is

Customer Question

I have a whirlpool wrf990slam00 from which the freezer is not freezing, it is problably the same temp as the fridge, also the icemaker is not producing ice...I am very handy and would liike to repair this on my own, I recently took out all of the drawers of the freezer and back panel, there was a plastic flexible pad that had a wire running through it and it had ice all over it. The top of the radiator looking part had some ice build up but I used a hair dryer to melt and remove. the unit is not freezing in the freezer sectiona and not producing ice...please HELP!!!!
Submitted: 1 year ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 1 year ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

Can you tell me if the freezer fan is running ?

And if the Condenser fan and compressor under the unit is running or not.