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When the door gets locked open, you just need to trick the door into thinking that it's shut. So open the door and locate the door/light switch around the frame of the oven. Push the door switch in and hold it so that the oven thinks the door is shut. Now just start a self clean cycle and wait 60 seconds. Then cancel the self clean cycle and the door lock should open. At that point you can let go of the light switch and the oven should work normally.
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You can also try to unplug the oven and tape the door switch in and see if it resets. If it didn't work, then you'd need to replace the latch because the latch has just become faulty.
I'm not sure what you mean? I never said there was another $18 charge. What I said was you can also try to unplug the oven and tape the door switch in and see if it resets. If it didn't work, then you'd need to replace the latch because the latch has just become faulty.
Yes, if you wanted a phone call, but I believe I've told you everything there is to fixing this issue. If neither option works, your latch has failed and would need to be replaced.