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My washing machine is making noises as if there are coins

Customer Question
inside?...
My washing machine is making noises as if there are coins inside?
Submitted: 2 years ago.Category: Appliance
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Answered in 2 minutes by:
10/16/2015
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 84,175
Experience: 9+ years being an appliance technician with factory training.
Verified

If it's acting like there are coins inside, then you'll need to remove the inner basket to remove whatever debris or coins you find. Below are the steps to follow if you are mechanically able to tackle it:

1. Unplug the power cord

2. Lift the top of the washer up, to do this there are 2 latches in the seams between the top and
the bottom sections. These latches are about 6 1/2 inches from the right side and left side of the washer. You need to insert a small screwdriver (be careful not to scratch the paint) and push the latch while lifting the top section.

3. The top will actually fold back leaving the inner tube fully exposed. Support the glass lid so it doesn’t get damaged because it is very heavy and will fall open when you flip the top back.

4. Remove the plastic top of the tub. There is one hose connected at the back and there are several snaps around the outer edge that hold it on. Remove the hose and unsnap the snaps and set it aside.

5. Remove the cap covering the very center of the agitator. It is just snapped in place and can be pried off with a small screwdriver.

6. Remove the center screw under the cap.

7. Remove the agitator, you need to lift it evenly and might have to work your way around by pulling on one of the three fins and then the next and so on. I also had luck using a small pair of needle nose pliers and grabbing a small lip inside the area where the screw was and pulling from there.

8. Remove the 6 Phillips screws in the middle holding the plastic top gear in place. Be very careful you don’t drop one of the screws because it can fall through the slots in the basket and be lost below.

9. Remove the plastic top gear.

10. Pull the plastic lower gear off of the splined shaft. It should pull right off.

11. Now you need to pull the basket up and off of the shaft. This is where you might have problems because the basket might be corroded to the shaft. If you can grab the basket on both sides under the outer lip and pull upward it might pull up. If not, then you will have to figure out a way to get it off.

12. Once the basket is off you will notice there is liquid inside of it. That is factory sealed in there so do not worry about that, it is normal.

We are on the honor system here. Please remember to rate my service by selecting a star at the top of the screen before you leave today. If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

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Customer reply replied 2 years ago
I certainly cannot do any of that complicated repair myself! Even talking by phone would not help. It would make more sense for u to have told me to call a repair person. Sorry but this response did not help me.
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago

Unfortunately I can't control what fails or your abilities. There are many who do DIY projects that this would not be difficult for but now you know what is entailed so if this is not something you can do yourself you'd want to call a technician out of course.

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Customer reply replied 2 years ago
I would like a refund
Customer reply replied 2 years ago
Still want refund
Appliance Technician: JASON HERNANDEZ,
 replied 2 years ago
JASON HERNANDEZ
Category: Appliance
Satisfied Customers: 0
Experience: Owner Tech at ProTechs Appliance Service
Verified

Most likely the coins are in your pump there's a simpler way. Unplug the washer , tip it foward on something and remove the tub to drain pump hose (its pretty small hose) and just pull the coins out of your drain pump.

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Customer reply replied 2 years ago
Still want refund... None of this is helping me
Appliance Technician: JASON HERNANDEZ,
 replied 2 years ago

Yea you have to have a bit of hands on to fix it. Sorry good luck

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Customer reply replied 2 years ago
I had no idea it would be this hard to fix a noise. I'm back to square one. Would like a refund. Thanks
Appliance Technician: Kelly, Appliance Technician replied 2 years ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 23,804
Experience: Highly accurate diagnostician with over 30 years experience!
Verified

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! The video below will show you exactly how to access the pump for cleaning and inspection.

CLICK HERE

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Customer reply replied 2 years ago
I keep telling u that I am not able to do this repair myself!? I am only going to say this one more time(I've already said it twice... I WOULDLIKE A REFUND
Customer reply replied 2 years ago
I would like a refund
Appliance Technician: Kelly, Appliance Technician replied 2 years ago

Okay, I thought a video would be helpful, thank you for the nice response.

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Kelly
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 23,804
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